1. Sheila McGee-Smith

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    1. Mentioned In 6 Articles

    2. Multi-channel Contact Centers: What's Really Going on?

      Multi-channel Contact Centers: What's Really Going on?
      ...themselves? Forrester data shows that multi-channel customer contact is becoming a reality for many centers. Sheila McGee-Smith and Zeus Kerravala have both written this week about some leading-edge trends in contact ce...
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    3. Mobility Line-up at Enterprise Connect 2014

      ...felt this would be very relevant topic for the Enterprise Connect audience. So that's it. I'm delighted that Sheila McGee-Smith is pitching in on the mobility topic again and I'm glad that Andrew Davis is picking up on ...
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      Mentions: BYOD Security Video
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  1. Unified Access from Alcatel-Lucent Enterprise = seamless user experience
  2. Categories

    1. Industries:

      Education, Government, Healthcare, Hospitality, Manufacturing, Small Business, Transportation
    2. Technology Trends:

      Agile IT, Automation, Big Data, Business Intelligence & Analytics, Business Transformation, BYOD, Consumerization of IT, Digital Business, Digital Collaboration, Digital Transformation, Everything as a Service, Industry Reports, Internet of Things, IP Video, IT & Technology as a Service, IT Simplification, Mobility, Personal Cloud, Shift to Consumption Models, Tech Terms & Acronyms, Technology Evolution, The role of SIP, User Experience, WebRTC
    3. Business Strategies:

      Business Process, Business Strategy, Customer Service, Financial Models, IT as a Service, IT Management, IT Service & Support, Knowledge Management, Marketing & Sales
    4. ALE Technology Strategies:

      Application Fluent Network, Cloud, Convergence, Networking as a service, SDN, Security, Unified Access, Virtualization
    5. Technologies:

      DECT, Ethernet, Intelligent Fabric, IPv6, Link Aggregation, Network Access Control, Power over Ethernet, Smart Analytics, SPB, uNP, Virtual Chassis, Virtual Machine, Virtual Network Profiles, Voice over IP, Wireless LAN
    6. Solutions:

      Business Telephony, Cloud Communication, Customer Service, Data Center, Hardened Ethernet, Mobile Campus, Mobility, Network on Demand, Small & Medium Business, Unified Communications
  3. About Sheila McGee-Smith

    Sheila McGee-Smith

    Sheila McGee-Smith is the founder and principal analyst at McGee-Smith Analytics.  She is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today's consumer and business customers.