1. Contact Centers

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    1. Mentioned In 12 Articles

    2. Making the Business Case for Contact Center Transformation

      Making the Business Case for Contact Center Transformation
      ... to extend and enhance levels of customer engagement, improve revenues and seize productivity gains. Whereas contact centers were once thought of as a means of providing essential customer service, modern day centers no...
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      Mentions: Contact Centers
    3. MultiChannel Contact Centers Revisited

      MultiChannel Contact Centers Revisited
      ...e devices enabling voice and text-based communications from any device at any time, the need for multichannel contact centers has never been greater. I recently participated in a three-part webinar with Carousel Industr...
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    4. Multi-channel Contact Centers: What's Really Going on?

      Multi-channel Contact Centers: What's Really Going on?
      ...edge trends in contact centers, especially in the area of what Sheila calls the "blurring of the line between contact centers and CRM." Their descriptions of this emerging customer contact environment are compelling--but...
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    5. Defining Great Customer Experiences

      A survey from Actionable Research identifies hotels, online retailers, and banks as providing the best customer service experience. This is according to surveying consumers and customer care professionals in seven countries.The basic contact center practice of having agents access account information and previous exchanges to avoid making the customer retell the issue is, indeed, a significant customer satisfaction marker. The same is true during transfers from one agent to ...
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  1. Unified Access from Alcatel-Lucent Enterprise = seamless user experience
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  3. About Contact Centers

    Customer support and satisfaction is the number one goal of every business.  Their experience defines your ability to capture and retain your customers

  4. Quotes about Contact Centers

    1. Customers are dictating the transformation of contact centers.
      In Hosted Contact Center Market Increases Because of Scalability, Flexibility & Omni-Channels