1. 1-14 of 14
    1. Hoteliers should be prepared for a mobile-led future

      Hoteliers should be prepared for a mobile-led future

      A recent EyeForTravel white paper, Understanding the Travel Consumer’s Path to Purchase, focused on the how, where and why of the decisions people make before they book and as a result revealed that more than half of visitors to travel websites are now using mobile as part of their path to purchase . While this stat might seem high, we shouldn’t be surprised!

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    2. What SaaS Means for your Hotel Staff

      What SaaS Means for your Hotel Staff

      Hotel management systems are invaluable to many hospitality organizations. The introduction of cloud-based systems, the use of SaaS and mobile integration are enhancing these important tasks in a way that not only benefits the guest but are having a much more significant impact for hotel staff. Here’s how:

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      Mentions: Mobility Education
    3. New Hotel Technologies for Modern Rooms

      New Hotel Technologies for Modern Rooms

      Technology is advancing at a faster pace than ever before, and this is changing both the expectations of customers’ and how businesses interact with their customers. The hospitality industry is no exception and, even though it is often viewed as a slower adopter of technology, hoteliers continuously look for the latest innovations, which would enable them to improve operational efficiencies and customer satisfaction.

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      Mentions: Education Amazon
    4. What your Luxury Hotel Guest Expects: Both High-touch and Digital Service

      What your Luxury Hotel Guest Expects: Both High-touch and Digital Service

      Luxury travel is booming: high-price trips are the strongest-growing market. An incredible 46 million international luxury trips were taken in 2014 (worth $148.62 billion); by 2021 luxury trips are anticipated to reach a value of $195.27 billion.

      But who is the high-end luxury hotel guest and what are their expectations? Luxury or high-end travelers are primarily defined by household income and net worth i.e. a minimum annual household income of $250,000 and a minimum net worth of $2,000,000.

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      Mentions: Services
    5. IoT and the hospitality industry are a natural fit

      IoT and the hospitality industry are a natural fit

      The Internet of things, or “IoT” as it is more commonly referred to, is a hot topic of conversation in almost every industry – but what exactly is it? In simple terms it means the communication that occurs between Internet-enabled devices and systems i.e. machine-to-machine connectivity (or M2M). “This is the concept of basically connecting any device with an on and off switch to the Internet (and/or to each other).

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    6. The Marriott-Starwood deal will raise the bar for hotel technology across the industry

      The Marriott-Starwood deal will raise the bar for hotel technology across the industry

      November witnessed the merger of the Marriott and Starwood brands to create the world’s biggest hotel company.

      Starwood is already seen as a pioneer of hotel technology; offering their guests digital room keys, allowing guests to use smartphones to unlock rooms using Bluetooth, mobile check-in and functionality through the Apple Watch app. “This is just the beginning, because through mobile, we have the opportunity to marry high tech and high touch to transform the hotel experience in many exciting ways.” Starwood CIO, Martha Poulter.

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      Mentions: Apple
    7. Hotel check-in wait times impact guest satisfaction

      Hotel check-in wait times impact guest satisfaction

      No one likes to wait in line. A long wait to check-in can be painful for guests arriving after a grueling day of travel and naturally has an extremely negative impact on guest satisfaction scores.

      The study looked at country-level differences in wait times and identified “breaking points” that resulted in a negative impact on guest satisfaction.

      The results: Guests from USA: 5 minute tolerance; Canada: 7 minute tolerance; Guests from France, Germany, Italy and Spain: 15 minute tolerance.  You get the picture - when it come to check-in, less is more.

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    8. The Operational Consideration of Mobile Phone Smart Keys

      It seems like everyone’s pushing for mobile phone smart keys. Hilton just rolled out their version. Whether branded or independent, every hotelier faces the same issue. An essential part of mobile phone smart keys is a guest-facing app that works in concert with both the PMS vendor and the Key vendor. Let’s consider the inner workings of how this is actually going to happen. First, the guest must download an app.

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    1-14 of 14
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