1. Articles from Tnooz

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    1. Mobile search rates for hotels reach huge level

      Mobile search rates for hotels reach huge level

      Mobile searches for budget hotels outweigh those for luxury properties – but the latter is growing fast.

      This is one of a number of findings from a huge study by Sojern, using both its own data and that from Google, examining search and booking trends across mobile and desktop devices.

      Searches at the economy end of the scale in hotels now come 73% from a mobile device.

      Midscale properties are at 62%, upscale are 53% and luxury at 45%, the data from throughout 2016 showed.

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    2. Hotel data quality should not be subsumed by the quantity

      Hotel data quality should not be subsumed by the quantity

      The Chinese hospitality industry has the same tech challenges as its global peers, including how to take advantage of ongoing developments in cloud computing, big data and APIs.

      With hotels running property management systems, booking engines, revenue management tools and social media monitoring platforms, among others, the need to aggregate this data in a business-efficient manner is vital.

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    3. AccorHotels touts local services in ongoing diversification strategy

      AccorHotels touts local services in ongoing diversification strategy

      AccorHotels boss Sebastien Bazin wants to use the 4,100 hotels in the group to provide local services to people living in the surrounding neighbourhoods. He has been looking at the group’s capital and labour intensive business, with some 240,000 staff, and comparing it to capital and labor light businesses such Airbnb and Uber and inevitably, their market capitalisations.

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    4. Hotel in-room tech raises a glass to automatic wine

      Hotel in-room tech raises a glass to automatic wine

      The hi-tech guest experience in hotel rooms has so far been limited mainly to just a handful of items. Guests can automatically open or close the curtains, watch TV on their bathroom mirrors, stream a device to the big television, toggle the temperature from a tablet, book activities and services, etc. But the tech is now shifting to how guests can manage the food and beverage element of their in-room experience.

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      Mentions: Services
    5. Don’t expect hotel guests to hang on for long [infographic]

      Don’t expect hotel guests to hang on for long [infographic]

      Alice, the hotel services app, has done a little research into how long consumers should have to wait for a response from hotel staff to guest communications via various channels.

      The company, (startup pitch here), surveyed US frequent travellers to find what’s a reasonable length of time for a hotel guest to wait for a response with differences according to channel –  text, email, via app or from within social media.

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      Mentions: Services
    6. It’s travel distribution Jim, but not as we know it

      It’s travel distribution Jim, but not as we know it

      Amadeus has pinpointed four areas where it sees the most change in the travel industry and travel distribution in the next decade.

      A report put together, for Amadeus, by the London School of Economics and Political Science, talks in detail about the four areas chosen after studying current “disruptive factors” including consumer behaviour, mobile, big data and artificial intelligence, regulation and travel risk.

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      Mentions: Facebook
    7. Business travellers on apps and other hotel technology

      Business travellers on apps and other hotel technology

      GBTA Foundation has quizzed US corporate travellers on the hotel technology they use when staying away for business.

      As well as the usual findings on wifi, travellers were also asked whether they have hotel chain apps on their phones and what they use them for.

      The findings reveal 61% business travellers have had an app of one of the seven major hotel chains on their mobile phone in the past year and 54% have had at least two apps from major chains.

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    8. Australian hotel group lures in Pokemon Go players

      Australian hotel group lures in Pokemon Go players

      Australia-based hotels group Mantra is staking a claim as the first hotels to be Pokemon Go-friendly.

      Mantra’s properties in Sydney and Melbourne to ‘Pokestop by’ one of its hotel bars in Sydney with the lure of a bowl of free chips with any drink purchase on Fridays as well as free Pokemon Lures to increase gamers’ chances of catching one of the monsters.

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    9. The personal information business travellers might trade for a better experience

      The personal information business travellers might trade for a better experience

      Some research from the GBTA on the Digital Business Traveler attempts to gauge attitudes on personalised offers, mobile payments, mobile app usage, using the likes of Uber and Airbnb and social media.

      What’s interesting about these latest numbers is that it asks travellers about the information they would share in return for a more personalised experience.

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    10. Consumers think Google knows them better than travel brands

      Consumers think Google knows them better than travel brands

      Travel brands are falling short in the personalisation stakes according to the latest research from data specialist Boxever.

      The Dublin-based company carried out research on 500 consumers revealing that almost three-quarters think Google knows their habits, preferences and interests well.

      By contrast, the report shows only 42% believe travel brands get the basics about them right.

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    11. A few things to know about Progressive Web Apps and travel

      A few things to know about Progressive Web Apps and travel

      A few weeks ago Air Berlin demonstrated its Progressive Web App during the Google I/O developer conference. It’s staking a claim as the first airline with the service which enables users to access services such as a boarding pass at anytime and without an internet connection, after an initial web check-in.

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      Mentions: Services
    12. Digital should serve the guest, not take over

      Digital should serve the guest, not take over

      “Digital hospitality” can cover everything from robots and reputation management, but technology is the servant, not the master, of the guest experience.

      The hotel of the future “needs to get the basics right first,” says Chris Roe, sales and distribution leader for Accor UK.

      his was one of the themes which emerged from the latest DataArt Question Time event held in London recently.

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    13. Hotels warned over startups that will peel away their dominance

      Hotels warned over startups that will peel away their dominance

      CBInsights reckons it has identified more than 60 travel startups that will in various ways erode the power of major hotel chains.

      The business consultancy service says the established hotel giants such as Starwood, Hilton and Marriott (two of which will soon become one, of course) are facing a continued impact to their operations from a string of new businesses.

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    14. Machines are in, as passengers seek self-service technology throughout the journey

      Machines are in, as passengers seek self-service technology throughout the journey

      Self-service is in and human interaction is out — or at least that’s the case when it comes to booking travel and the airport experience, says the latest SITA research.

      The look at trends in passenger IT reveals that almost every flight is now booked using self-service technology. Only 8% of respondents to the research had contact with a human.

      The study reveals 75% used a website. While 18% of these say they now intend to move to a mobile app, only 4% say they will seek out a human.

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    15. IHG turns the screw on agencies with direct-booking swipe

      IHG turns the screw on agencies with direct-booking swipe

      InterContinental Hotels Group is the latest mega-chain to make a major effort to turn travelers away from the “purse-stretching” online travel agencies.

      The group is pushing a major new campaign to convince potential guests that they could save money if they book direct with a hotel website, as part of becoming members of its IHG Rewards Club programme.

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    16. TV and social media top for influencing destination choice

      TV and social media top for influencing destination choice

      Travellers claim they get most of their inspiration for where to go on a trip from watching television and sites such as Facebook and Instagram.

      YouGov surveyed 10,000 travellers in the Middle East, North Africa and South Asia (MENASA) in a bid to discover the influencing factors for travel discovery, as well as where emerging technologies such as virtual reality might fit in.

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      Mentions: Facebook
    1-24 of 79 1 2 3 4 »
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