1. Articles from Tnooz

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    1. Hoteliers need to think wifi not Weibo to satisfy Chinese outbound

      Hoteliers need to think wifi not Weibo to satisfy Chinese outbound

      The sixth edition of hotels.com’s annual Chinese International Travel Monitor identifies a disconnect between what hoteliers are doing for their Chinese travellers and what the travellers actually want.

      The gap identified by the research is that hoteliers are prioritizing budgets around social media and marketing campaigns over spending on the specific services that Chinese travellers require.

      As hotels.com says, “the risk is that the existing service gaps might get bigger”.

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      Mentions: Services
    2. Three things hoteliers need to know about machine learning

      Three things hoteliers need to know about machine learning

      When it comes to hospitality analytics, it’s hard to ignore the recent airtime devoted to and levels of interest in the topic of machine learning. The industry has been humming with how machine learning, specifically, helps hoteliers streamline much of their current time-constrained, manual processes – freeing up valuable time to focus on their revenue strategy in the process.

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      Mentions: Education Amazon
    3. Mobile search rates for hotels reach huge level

      Mobile search rates for hotels reach huge level

      Mobile searches for budget hotels outweigh those for luxury properties – but the latter is growing fast.

      This is one of a number of findings from a huge study by Sojern, using both its own data and that from Google, examining search and booking trends across mobile and desktop devices.

      Searches at the economy end of the scale in hotels now come 73% from a mobile device.

      Midscale properties are at 62%, upscale are 53% and luxury at 45%, the data from throughout 2016 showed.

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    4. Hotel data quality should not be subsumed by the quantity

      Hotel data quality should not be subsumed by the quantity

      The Chinese hospitality industry has the same tech challenges as its global peers, including how to take advantage of ongoing developments in cloud computing, big data and APIs.

      With hotels running property management systems, booking engines, revenue management tools and social media monitoring platforms, among others, the need to aggregate this data in a business-efficient manner is vital.

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    5. AccorHotels touts local services in ongoing diversification strategy

      AccorHotels touts local services in ongoing diversification strategy

      AccorHotels boss Sebastien Bazin wants to use the 4,100 hotels in the group to provide local services to people living in the surrounding neighbourhoods. He has been looking at the group’s capital and labour intensive business, with some 240,000 staff, and comparing it to capital and labor light businesses such Airbnb and Uber and inevitably, their market capitalisations.

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    6. Hotel in-room tech raises a glass to automatic wine

      Hotel in-room tech raises a glass to automatic wine

      The hi-tech guest experience in hotel rooms has so far been limited mainly to just a handful of items. Guests can automatically open or close the curtains, watch TV on their bathroom mirrors, stream a device to the big television, toggle the temperature from a tablet, book activities and services, etc. But the tech is now shifting to how guests can manage the food and beverage element of their in-room experience.

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      Mentions: Services
    7. Don’t expect hotel guests to hang on for long [infographic]

      Don’t expect hotel guests to hang on for long [infographic]

      Alice, the hotel services app, has done a little research into how long consumers should have to wait for a response from hotel staff to guest communications via various channels.

      The company, (startup pitch here), surveyed US frequent travellers to find what’s a reasonable length of time for a hotel guest to wait for a response with differences according to channel –  text, email, via app or from within social media.

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      Mentions: Services
    8. It’s travel distribution Jim, but not as we know it

      It’s travel distribution Jim, but not as we know it

      Amadeus has pinpointed four areas where it sees the most change in the travel industry and travel distribution in the next decade.

      A report put together, for Amadeus, by the London School of Economics and Political Science, talks in detail about the four areas chosen after studying current “disruptive factors” including consumer behaviour, mobile, big data and artificial intelligence, regulation and travel risk.

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      Mentions: Facebook
    9. Business travellers on apps and other hotel technology

      Business travellers on apps and other hotel technology

      GBTA Foundation has quizzed US corporate travellers on the hotel technology they use when staying away for business.

      As well as the usual findings on wifi, travellers were also asked whether they have hotel chain apps on their phones and what they use them for.

      The findings reveal 61% business travellers have had an app of one of the seven major hotel chains on their mobile phone in the past year and 54% have had at least two apps from major chains.

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    10. Australian hotel group lures in Pokemon Go players

      Australian hotel group lures in Pokemon Go players

      Australia-based hotels group Mantra is staking a claim as the first hotels to be Pokemon Go-friendly.

      Mantra’s properties in Sydney and Melbourne to ‘Pokestop by’ one of its hotel bars in Sydney with the lure of a bowl of free chips with any drink purchase on Fridays as well as free Pokemon Lures to increase gamers’ chances of catching one of the monsters.

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    11. The personal information business travellers might trade for a better experience

      The personal information business travellers might trade for a better experience

      Some research from the GBTA on the Digital Business Traveler attempts to gauge attitudes on personalised offers, mobile payments, mobile app usage, using the likes of Uber and Airbnb and social media.

      What’s interesting about these latest numbers is that it asks travellers about the information they would share in return for a more personalised experience.

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    12. Consumers think Google knows them better than travel brands

      Consumers think Google knows them better than travel brands

      Travel brands are falling short in the personalisation stakes according to the latest research from data specialist Boxever.

      The Dublin-based company carried out research on 500 consumers revealing that almost three-quarters think Google knows their habits, preferences and interests well.

      By contrast, the report shows only 42% believe travel brands get the basics about them right.

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    13. A few things to know about Progressive Web Apps and travel

      A few things to know about Progressive Web Apps and travel

      A few weeks ago Air Berlin demonstrated its Progressive Web App during the Google I/O developer conference. It’s staking a claim as the first airline with the service which enables users to access services such as a boarding pass at anytime and without an internet connection, after an initial web check-in.

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      Mentions: Services
    1-24 of 85 1 2 3 4 »
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