IT operations is under a set of conflicting mandates and pressures. The business wants IT operations to be more agile and to be a partner in the process of bringing more business functionality online.
The CIO wants IT operations to be more cost effective, which means spending either needs to be reduced or not grow as quickly as it has in the past.
Application owners want two inherent conflicting objectives - guarantee that infrastructure will perform and IT operations to feel like a cloud provider with a rich set of self-service options.
The life of an IT operations executive is hard.