1. Articles in category: Customer Service

    1-24 of 282 1 2 3 4 ... 10 11 12 »
    1. African telcos prioritise emerging opportunity to stay afloat

      African telcos prioritise emerging opportunity to stay afloat

      Telcos across Africa are focusing on effectively maximising the return on investment from data and monetising emerging opportunities such as the Internet of Things (IoT) to remain competitive and afloat.

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      Mentions: Services SDN
    2. Higher Ed Cloud Adoption on the Rise

      Higher Ed Cloud Adoption on the Rise

      Cloud investment is mostly expected to grow next year in higher education; 81 percent of IT leaders or professionals said their institutions would be increasing spending on cloud computing in 2017. Sixty percent said they're integrating cloud thinking into their IT strategies. But it will take a few more years before the majority of applications in colleges are running in the cloud. Today 39 percent of apps are cloud-based; by 2021 it could be closer to 62 percent.

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      Mentions: Education
    3. Chatbots in Hospitality: The What, the Why, the How | By Amy Allen

      Chatbots in Hospitality: The What, the Why, the How | By Amy Allen

      These days, chatbots are the Next Big Thing in mainstream tech. This should come as no surprise: humans have been tinkering with the idea of robots for centuries.

      For hoteliers, automation has been held up as a panacea to productivity issues, a solution to labor costs, a way to ensure consistent, streamlined production processes across the board — and chatbots in particular have gotten a lot of attention from the hospitality industry in recent months.

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    4. 7 Recommendations To Increase Patient Satisfaction During Hospitalization

      7 Recommendations To Increase Patient Satisfaction During Hospitalization

      New expectations from consumerism have forced healthcare providers to rethink their patient engagement strategies. Here are seven recommendations to improve patient satisfaction by exploiting and leveraging real time communication solutions.

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    5. Nailing your check-in guest experience | By Estefania Escobar

      Nailing your check-in guest experience | By Estefania Escobar

      What's the best customer experience you have ever had in a hotel? Was it in when you crossed the doors to check-in, when you were having breakfast by the pool, or maybe when the staff helped you organize a candlelit dinner for your significant other? It all begins when your guest opens the door and lands in your lobby.

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      Mentions: Facebook Apple
    6. How the Internet of Things improves air travel

      How the Internet of Things improves air travel

      Air travel has come a long way since the dark days of 2001. Security remains a concern, but the industry is paying increasing attention to innovation and customer service, and Internet of Things (IoT) technologies are playing a big role in efforts to make aviation more efficient and improve the passenger experience.

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    7. UCaaS and CPaaS Merging

      UCaaS and CPaaS Merging

      Once upon a time there were two totally separate industries: unified communications as a service (UCaaS), the application; and communications platform as a service (CPaaS), the platform. But the distinction between these services is getting fuzzy.

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    8. The End Of IT: More Questions, Some Answers

      The End Of IT: More Questions, Some Answers

      In December of 2015, Jonathan Feldman, CIO of the City of Asheville, N.C., wrote a column called Why It's Time To Say Goodbye To IT.

      In that column he argued that there's something wrong with IT; that most IT is fundamentally dysfunctional. Mr. Feldman stands by his article in this InformationWeek Global CIO column, stating that "There are IT organizations that are exceptions but, for the most part, we would be better off tossing legacy IT in the trash and reincarnating it as Digital Services."

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      Mentions: InformationWeek
    9. Getting to the Point of WebRTC

      Getting to the Point of WebRTC

      If No Jitter site traffic is any indication (and we like to think it is), then interest in WebRTC is strong and getting stronger. Over the last several weeks we've featured posts on a variety of WebRTC-related topics, and none have suffered from a lack of attention.

      Let's talk use cases, not technology ins and outs.

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    10. Increasing Millennial Feedback Through Live Chat Customer Service

      Increasing Millennial Feedback Through Live Chat Customer Service

      While age is perhaps the biggest factor in the preference for live chat, it is actually an extremely successful customer service tool overall. An ATG Global Consumer Trend study (PDF) found that 90 percent of customers consider live chat helpful.

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    1-24 of 282 1 2 3 4 ... 10 11 12 »
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