1. Articles in category: Customer Service

    1-24 of 136 1 2 3 4 5 6 »
    1. 10 Principles for Leading the Next Industrial Revolution

      10 Principles for Leading the Next Industrial Revolution

      How can you prepare your company -- whether it is large or small -- to play a leading role in the next industrial revolution, the one that is caused by large-scale digital technology? How can you take advantage of your existing strengths while developing the digital prowess and personal skill that you need? 10 principles can help senior executives navigate the opportunities and uncertainties.

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    2. African telcos prioritise emerging opportunity to stay afloat

      African telcos prioritise emerging opportunity to stay afloat

      Telcos across Africa are focusing on effectively maximising the return on investment from data and monetising emerging opportunities such as the Internet of Things (IoT) to remain competitive and afloat.

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      Mentions: Services SDN
    3. Customer Loyalty Isn't What It Used to Be

      Customer Loyalty Isn't What It Used to Be

      The Internet and digital tools such as advanced search engines, review sites, price comparison apps, and social media platforms have changed how consumers make purchasing decisions. And the traditional means through which companies built up loyalty -- points and perks programs and advertising -- are no longer as effective as they once were.

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      Mentions: Apple
    4. Chatbots in Hospitality: The What, the Why, the How | By Amy Allen

      Chatbots in Hospitality: The What, the Why, the How | By Amy Allen

      These days, chatbots are the Next Big Thing in mainstream tech. This should come as no surprise: humans have been tinkering with the idea of robots for centuries.

      For hoteliers, automation has been held up as a panacea to productivity issues, a solution to labor costs, a way to ensure consistent, streamlined production processes across the board — and chatbots in particular have gotten a lot of attention from the hospitality industry in recent months.

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    5. 7 Recommendations To Increase Patient Satisfaction During Hospitalization

      7 Recommendations To Increase Patient Satisfaction During Hospitalization

      New expectations from consumerism have forced healthcare providers to rethink their patient engagement strategies. Here are seven recommendations to improve patient satisfaction by exploiting and leveraging real time communication solutions.

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    6. Nailing your check-in guest experience | By Estefania Escobar

      Nailing your check-in guest experience | By Estefania Escobar

      What's the best customer experience you have ever had in a hotel? Was it in when you crossed the doors to check-in, when you were having breakfast by the pool, or maybe when the staff helped you organize a candlelit dinner for your significant other? It all begins when your guest opens the door and lands in your lobby.

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      Mentions: Facebook Apple
    7. Health insurer dedicates IT group to work with Digital Experience team

      Health insurer dedicates IT group to work with Digital Experience team

      Sean Radlich is Manager of Digital Experience at HealthNow New York, one of the leading health insurance companies in upstate New York servicing about a million members. Headquartered in Buffalo, NY, the company operates BlueCross BlueShield of Western New York (Buffalo), BlueShield of Northeastern New York (Albany), Health Now Brokerage Concepts (Blue Bell, PA) and Health Now Administrative Services (across the Northeast US and California).

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      Mentions: Network World
    8. The End Of IT: More Questions, Some Answers

      The End Of IT: More Questions, Some Answers

      In December of 2015, Jonathan Feldman, CIO of the City of Asheville, N.C., wrote a column called Why It's Time To Say Goodbye To IT.

      In that column he argued that there's something wrong with IT; that most IT is fundamentally dysfunctional. Mr. Feldman stands by his article in this InformationWeek Global CIO column, stating that "There are IT organizations that are exceptions but, for the most part, we would be better off tossing legacy IT in the trash and reincarnating it as Digital Services."

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      Mentions: InformationWeek
    9. Getting to the Point of WebRTC

      Getting to the Point of WebRTC

      If No Jitter site traffic is any indication (and we like to think it is), then interest in WebRTC is strong and getting stronger. Over the last several weeks we've featured posts on a variety of WebRTC-related topics, and none have suffered from a lack of attention.

      Let's talk use cases, not technology ins and outs.

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    10. 4 Ways To Optimize Your Hotel Network And Minimize Your Costs

      4 Ways To Optimize Your Hotel Network And Minimize Your Costs

      We’ve talked a lot about guest expectations in terms of wireless and BYOD and the important benefits of embracing mobile operations, but how do you manage the various network access points securely and simply? How do you manage all the content these devices are pouring into your network?

      Here are four steps to optimizing your network while streamlining the costs:

      1.  Converging different networks

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      Mentions: BYOD Alcatel-Lucent
    11. A Connected Digital Guest Experience in 4 steps

      A Connected Digital Guest Experience in 4 steps

      Where does your guest’s experience start? Online? On the phone? At the hotel door? A surprising number of travelers prefer to purchase or reserve hotel guest services via a mobile device instead of face-to-face. Staying connected with your guests at every step could prove more important than a new spa.

      Here are four ways to achieve that connected experience.

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    12. Speed and scale: Unlocking digital value in customer journeys

      Speed and scale: Unlocking digital value in customer journeys

      Even as organizations assemble digital building blocks for the long term, they also need short-term, pragmatic moves that meet customer expectations and protect core businesses today.

      Today’s customers do not want digital versions of the same manual, bureaucratic processes they faced yesterday. Think of how consumers behave in the digital world. Most of us will try a new app once, or maybe twice, and if we can’t get it to work, we abandon it.  One or two chances is all a company gets today.  Make them count.

       

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    1-24 of 136 1 2 3 4 5 6 »
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