1. Articles in category: Hospitality

    1-24 of 132 1 2 3 4 5 6 »
    1. Hoteliers need to think wifi not Weibo to satisfy Chinese outbound

      Hoteliers need to think wifi not Weibo to satisfy Chinese outbound

      The sixth edition of hotels.com’s annual Chinese International Travel Monitor identifies a disconnect between what hoteliers are doing for their Chinese travellers and what the travellers actually want.

      The gap identified by the research is that hoteliers are prioritizing budgets around social media and marketing campaigns over spending on the specific services that Chinese travellers require.

      As hotels.com says, “the risk is that the existing service gaps might get bigger”.

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      Mentions: Services
    2. Three things hoteliers need to know about machine learning

      Three things hoteliers need to know about machine learning

      When it comes to hospitality analytics, it’s hard to ignore the recent airtime devoted to and levels of interest in the topic of machine learning. The industry has been humming with how machine learning, specifically, helps hoteliers streamline much of their current time-constrained, manual processes – freeing up valuable time to focus on their revenue strategy in the process.

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      Mentions: Education Amazon
    3. 3 Tips from HITEC on Choosing the Right Hotel Technology | By Fee Naaijkens

      3 Tips from HITEC on Choosing the Right Hotel Technology | By Fee Naaijkens

      As an independent hotelier, you don't want to buy 10 different hotel technology solutions. You need to spend your money wisely, and invest only in those technologies that will add value to your business and, importantly, grow your profits. But how can you know which hotel technology will accomplish this?

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      Mentions: Education
    4. What Hoteliers Need To Know About Personalisation Technology | By Sarah Came

      What Hoteliers Need To Know About Personalisation Technology | By Sarah Came

      In today's world of easily accessible big data, personalisation (admittedly in variably successful forms) is ubiquitous. People you have never had a conversation with in your life send you marketing emails addressed to you by name, and Facebook wishes you happy birthday, knows what news you will be interested in, and makes videos of you and your friends.

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    5. Mobile search rates for hotels reach huge level

      Mobile search rates for hotels reach huge level

      Mobile searches for budget hotels outweigh those for luxury properties – but the latter is growing fast.

      This is one of a number of findings from a huge study by Sojern, using both its own data and that from Google, examining search and booking trends across mobile and desktop devices.

      Searches at the economy end of the scale in hotels now come 73% from a mobile device.

      Midscale properties are at 62%, upscale are 53% and luxury at 45%, the data from throughout 2016 showed.

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    6. Hotel data quality should not be subsumed by the quantity

      Hotel data quality should not be subsumed by the quantity

      The Chinese hospitality industry has the same tech challenges as its global peers, including how to take advantage of ongoing developments in cloud computing, big data and APIs.

      With hotels running property management systems, booking engines, revenue management tools and social media monitoring platforms, among others, the need to aggregate this data in a business-efficient manner is vital.

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    7. AccorHotels touts local services in ongoing diversification strategy

      AccorHotels touts local services in ongoing diversification strategy

      AccorHotels boss Sebastien Bazin wants to use the 4,100 hotels in the group to provide local services to people living in the surrounding neighbourhoods. He has been looking at the group’s capital and labour intensive business, with some 240,000 staff, and comparing it to capital and labor light businesses such Airbnb and Uber and inevitably, their market capitalisations.

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    8. What SaaS Means for your Hotel Staff

      What SaaS Means for your Hotel Staff

      Hotel management systems are invaluable to many hospitality organizations. The introduction of cloud-based systems, the use of SaaS and mobile integration are enhancing these important tasks in a way that not only benefits the guest but are having a much more significant impact for hotel staff. Here’s how:

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      Mentions: Mobility Education
    9. Hotel in-room tech raises a glass to automatic wine

      Hotel in-room tech raises a glass to automatic wine

      The hi-tech guest experience in hotel rooms has so far been limited mainly to just a handful of items. Guests can automatically open or close the curtains, watch TV on their bathroom mirrors, stream a device to the big television, toggle the temperature from a tablet, book activities and services, etc. But the tech is now shifting to how guests can manage the food and beverage element of their in-room experience.

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      Mentions: Services
    10. Top 3 ways to optimize your hotel operations costs

      Top 3 ways to optimize your hotel operations costs

      The hotel industry may be in great financial shape, but that doesn’t mean hoteliers have the luxury of overspending at the property level. Eliminating wasteful costs is always important, and one way smart managers can potentially reduce operational expenses is by utilizing an updated, cost-efficient PMS.

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    11. New Hotel Technologies for Modern Rooms

      New Hotel Technologies for Modern Rooms

      Technology is advancing at a faster pace than ever before, and this is changing both the expectations of customers’ and how businesses interact with their customers. The hospitality industry is no exception and, even though it is often viewed as a slower adopter of technology, hoteliers continuously look for the latest innovations, which would enable them to improve operational efficiencies and customer satisfaction.

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      Mentions: Education Amazon
    12. Digital Transformations Start with Frontline Workers

      Digital Transformations Start with Frontline Workers

      Recently, one of the largest hotel chains in the world transformed itself with digital technology — for the second time. By all accounts, the first effort had been a failure.

      When a major technology investment fails, it’s probably because the leaders of the business didn’t pay enough attention to the actual business results and experience of using them.

      To boost a hotel's bottom line, ask the bellhop.

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    13. The Hotel That Has Everything...

      The Hotel That Has Everything...

      Don't expect to find a standard old guest room phone on your night table.

      BYOD room phones, inconceivable a decade ago, are likely inevitable in the future. Hotels are increasingly creating smartphone-friendly environments with extensive Wi-Fi coverage, in-room audio, and solutions for intended for smartphones, mobile charging solutions, and property apps. The Winery Hotel, and its use of technology from ALE, is on the leading edge, but more will follow.

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    14. What’s Your Channel Management Strategy?

      What’s Your Channel Management Strategy?

      The industry calls it inventory. But for you, it’s your livelihood. So, selling all those hotel rooms as many nights of the year is an absolute must. Yet, figuring out the right mix of business for your specific hotels’ needs is a challenging puzzle. Simply figuring out what rooms to allocate to different potential revenue source is a complex conundrum.

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    15. Don’t expect hotel guests to hang on for long [infographic]

      Don’t expect hotel guests to hang on for long [infographic]

      Alice, the hotel services app, has done a little research into how long consumers should have to wait for a response from hotel staff to guest communications via various channels.

      The company, (startup pitch here), surveyed US frequent travellers to find what’s a reasonable length of time for a hotel guest to wait for a response with differences according to channel –  text, email, via app or from within social media.

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      Mentions: Services
    1-24 of 132 1 2 3 4 5 6 »
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